# Product characteristics The UP Scorecard has various built-in products. However, if you cannot find the product you are looking for, there is an option to create a new product. Creating a new product starts with providing two basic pieces of information: * Is the product a reusable item or a single-use item? If you have a reusable item, you will need to provide information on the reuse system in later sections. * What is the total volume (or area) provided by the product? The capacity (volume or area) of a product is important to defining the [functional unit](/methodology/up-scorecard-methodology.md#functional-unit-and-boundaries) in the tool. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.upscorecard.org/using-the-tool/customization/what-can-you-customize/product-characteristics.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.